Refund policy

Last updated: 29 July 2026

At Oakfolks, we want you to be completely satisfied with your purchase. If something isn't right, we're here to help.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must be returned in its original packaging where possible.

  • You must provide proof of purchase (such as your order number or receipt).

Items returned without prior approval may not be accepted.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Digital products and downloadable content

  • Gift cards

  • Clearance or final sale items

  • Items that have been used, damaged by misuse, or altered after delivery

Damaged, Defective or Incorrect Orders

If your order arrives:

  • Damaged

  • Defective

  • Missing items

  • Incorrect

Please contact us within 7 days of delivery with:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

Once reviewed, we'll offer one of the following where appropriate:

  • A replacement

  • A refund

  • Store credit

We will cover the shipping cost for confirmed damaged, defective, or incorrect orders.

How to Start a Return

Please contact our support team before sending anything back.

Include:

  • Order number

  • Your full name

  • Reason for the return

  • Photos if applicable

Once approved, we'll provide return instructions.

Refunds

After we receive and inspect your returned item, we'll notify you of the outcome.

If approved:

  • Refunds will be issued to your original payment method.

  • Most refunds are processed within 5–10 business days, although your bank or payment provider may take additional time to post the funds.

Exchanges

We currently replace items only if they are:

  • Damaged

  • Defective

  • Incorrectly shipped

If you need a replacement, please contact us and we'll assist you.

Lost Packages

If your tracking shows your package is lost in transit, please contact us.

We'll work with the shipping carrier to investigate and, where appropriate, arrange a replacement or refund.

Contact Us

For any questions regarding returns or refunds, please send an email to hello@oakfolks.com or contact us via our Contact Us page.